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When America does it right : case studies in service quality / Jay W. Spechler

Main Author Spechler, Jay W. Publication Norcross : Industrial Engineering and Management Press, 1989 Description 599 p. ; 24 cm ISBN 0898061008 Topical name Estudo de casos
Serviços - Qualidade Geographical name Estados Unidos da América CDU
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Item type Current location Call number Status Date due Barcode Item holds
Book Biblioteca IADE-UE
Reservados. Sala 69 		R69 658 SPE Depósito IA2371
Total holds: 0

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